Folder access
If Ember says a book is inaccessible, confirm the folder still exists and grant access again through Android when prompted. Avoid clearing app data before contacting support.
Ember support
How can we help?
Ember Audiobook Player is published by Nestor Studios. If something is not working as expected, email us with the details below.
Email Ember supportWhat to include
- Your device model and Android version
- Your Ember version from Settings → About
- What you expected and what happened
- Steps that reproduce the problem
- Any exact error message, without private credentials
Do not email passwords, payment-card information, Google account credentials, purchase tokens or audiobook files.
Troubleshooting
Audiobook not found
Refresh the Library and confirm the files are DRM-free and stored inside the folder you selected. If needed, use Ember's reconnect or import tools rather than creating duplicate copies.
Progress issue
Pause playback and note the book, file and approximate position. Do not uninstall or clear app data before contacting support, because that can remove useful local state.
Collection or import issue
Describe the folder structure and whether the items are separate books or disc folders. Do not attach the audiobook files themselves.
Premium purchase or restore
Use Restore Purchases while signed in to the Google Play account used for the purchase. Google Play handles payment details and eligible refunds.
Ads and Privacy options
Free users may see banner ads. Where available, reopen Google's consent choices from Ember Settings → Privacy options. Premium removes Ember's ads.
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